Time Remaining For Same Day Dispatch -
Time Remaining For Same Day Dispatch -
Working with industry professionals and specialists, we know that purchasing your paint and consumables - everything that you need for preparation, is only a small part of what you need. This is why we’ve developed Total Paint Shop Support to make sure we’re right there when you need us – from working out your sanding needs, to ensuring that you’re VOC-compliant when the job’s done.
When developing our ranges, we’ve listened to our customers feedback, we’ve built everything that you’ve told us you need, into what we offer. We’ve also added a few extra touches that will ensure your production throughput runs seamlessly, including our high-performance Ultrimax Spray Booths and accelerated drying products.
Alongside our own products, we’ve partnered with Venjakob, global champions in spray and finish solutions, with units to fit any ‘automated’ spray requirements. The Total Paint Shop Support Team will take you through your options, from the VEN SPRAY ONE and the VEN SPRAY SMART to the VEN SPRAY PERFECT.
Life is much better in colour, but it’s best in Colormax® because you can precision match your paint colours. Colormax® enables you to find the exact colour match for kitchen and joinery manufacturers. With Total Paint Shop Support, we can connect you with the colour you need, without a lengthy search for the right shade, more importantly, with us utilising the very latest technology, we can ensure ‘consistency’ of accurate colour matching.
…phone, email and live chat. Sometimes, we understand you need an answer immediately, so you can pick up the phone to call us, we’ll help you there and then within the hour (during business hours). Other times, it’s easier to have a live chat while you’re getting on with invoicing or admin. We know that multi-tasking is essential when you’re juggling several jobs or timescales, so we’re there in the moment. You might prefer to fire off an email over a morning coffee before heading off to site, safe in the knowledge that you’ll return to an answer and a solution to your query.
Often, the paint job itself is only a short phase of the wider project. Preparing your surface for the eventual paint or wood coating will make the difference between a beautiful finish or otherwise. Our Total Paint Shop Support Team are with you from your very first decision, helping you select the products that would be the best fit for your sanding or masking needs. Our full range of tools and equipment ensures that you can build your project kit from the ground up, with a great choice of abrasive sandpapers for the heavy jobs and finer papers for more delicate tasks. Once clean, our Total Paint Shop Support Team will help you understand the best products for the next step of your project, like primers.
Once your product/project is ready for painting, it’s time to check your paint team are ‘up to speed’ with their PPE. Ensuring that you’ve got enough PPE in stock for the job can be ‘easy’ work, when you rely on Ultrimax and count on same day dispatch. It is imperative the paint team are equipped correctly for the task.
To complement our superior range of coatings, we offer an extensive range of Consumables that you simply couldn’t finish the task without.
Solvents and Thinners are also critical to many paint jobs and our Total Paint Shop Support Team will help you work out what solvents you might need on your job. Our Technical Experts will be able to match the best solvent for the purpose and they’ll explain which options will work best with your spray equipment and the paint that you’re using on your job.
Solvents are also key to assisting your paint task dry/cure with a superb finish. Our Total Paint Shop Support Team will run through your entire project requirements to ensure that you’ve got everything you need for each phase of the job. In addition to products that speed up the drying process, our range of polishes will help you get the top layer in place.
One of the main reasons for developing our Total Paint Shop Support is to ensure that your order moves through our system seamlessly at speed. We’ll respond to your query in real time and then process your order instantly. This means that you can count on Same Day Dispatch for the majority of our products. We’ll email you an order confirmation, so you’re kept in the loop right from the start, then when your order has been dispatched, we’ll keep you updated with your order’s progress. You won’t have to login to find out your order status, you will be sent an email notification, meaning that you’re on top of things, at all times, making it easy for you to plan ahead and keep your production throughput – on track!
Sometimes, there are delays that are outside of our control. Whilst we work tirelessly to keep these to a minimum, there can be occasions when your order may experience a delay. We won’t ignore it or pretend that everything is on schedule. We’ll tackle the issue ‘head on’ and let you know how long the delay is and when you can expect your order – so that you can adapt your plans. We’ll also suggest alternative solutions that may help to keep you on track.
If you’ve got a recurring order or products that you love to include on your list, you can add them to your Favourites List and whizz through your next order. You can also build your order to your precise requirements, with our bespoke ordering, that means you can order for your whole project all in one or work with our team, to agree scheduled delivery dates that suit your diary. Our platinum tier comes with an ‘exclusive service package’ this includes a showroom of online perks available at your immediate disposal, all in view of making it easier for you to do business with us. Contact your account manager for more information. If you currently don’t have a credit account with us, click here for more information and to apply.
